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REFUND POLICY
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
Refund & Returns Policy
At RhiaLine, we take great care to ensure every order is carefully inspected before it is dispatched.
Returns & Refunds
Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for: Change of mind, Incorrect size selected, Personal preference, or Delays caused by the shipping carrier.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or you have received the wrong item due to an error on our part, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include: your order number, a description of the issue, and clear photographs of the item and any faults. Once we have reviewed your request, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Conditions
Items must be: unworn and unused, and in their original condition with all tags and packaging intact (unless the item is faulty). We reserve the right to refuse claims that do not meet these conditions.
Contact Us
If you experience an issue with your order, please contact us by email at: Rhia.line@outlook.com. We aim to respond to all enquiries within 1–2 business days.