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SHIPPING POLICY
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Shipping Information
We carefully package every order to ensure it arrives safely.
Processing Time
Orders are processed within 1–3 business days. During busy periods or new collection launches, processing may take slightly longer.
UK Shipping
Standard Delivery: 2–4 business days. Express Delivery (if available): 1–2 business days.
International Shipping
Delivery times vary by destination and typically take 5–14 business days. Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with your tracking information (where available).
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are unable to accept responsibility for delays or lost parcels due to incorrect addresses provided at checkout.
Lost or Delayed Parcels
While we do our best to ensure timely delivery, shipping delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist.
If you have any questions about your order, please contact us before or after placing your order, and we'll be happy to help.